Our Policies
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies, please read “What Are Cookies”.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
- Email newsletter related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. - Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
More Information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information then you can contact us via email at info@rosauk.org
Complaints Policy for Rosa UK
How to make a complaint
Rosa is committed to providing high quality grant-making to women’s and girls’ organisations. There may be times when we do not succeed at this. If you are unhappy about the service that we provide to you, we want to hear about it – without your feedback we cannot improve. Similarly, if you have been upset by the behaviour of a member of Rosa staff or volunteer (including a Trustee), please let us know using this complaints procedure.
We will do everything we can to investigate thoroughly your complaint and will review our procedures where necessary to stop problems happening again.
Please contact us on this confidential email address: confidential@rosauk.org. This email account is monitored regularly, and all complaints are logged and will be actioned. Once received, you will receive an acknowledgement from us within three working days.
Rosa Privacy Policy
Rosa respects an individual’s right to privacy and is fully committed to protecting your personal information. This policy outlines why and how we collect your personal information when we interact with you online, in writing, over the phone or face-to-face. We will also outline how we use your details, including the limited circumstances under which we may legitimately share it with others. Rosa will regularly review this policy and may make any necessary changes; we will always ensure the latest version of the policy is available on our website. We appreciate the support and trust you give us when you share personal contact details with us.
How and why
We collect and store your personal information in order to provide our services to you, to support our ongoing charitable work and in accordance with the law. We collect your information through a range of sources, including via our website, through written correspondence, during telephone conversations, at visits, during meetings, from those who seek to introduce you and through publicly available sources. The ways in which we may use your information include:
- To process a donation
- To assess an application for a grant, a job or a volunteering opportunity
- To keep in contact with you during the life of your grant and provide advice and support where necessary
- To send you our newsletter if you have signed up
- To send you information about Rosa, our activities (including our fundraising activities), our events, and relevant sector news
It is your responsibility to seek permission from relevant persons if you are providing us with their personal information.
We often take photos and film at our events and we may use your image on our website, social media or to promote the work of Rosa and the achievements of the women’s and girls’ organisations we support. We often invite organisations (and the women and girls they work with) to become a ‘case study’ for us so we can illustrate the work that we fund and the impact that it has. If you feature as a case study, we will always obtain your consent.
Children
If you are under 18 or are providing personal information of someone aged under 18 (including photographs and video commentary) you must have the relevant permission of a parent or guardian in advance. Personal information of those aged under 18 should not be provided to us without this permission.
Our legal basis for collecting data
We will only use your personal data if we have a legal basis to do so. This means that we will only use personal data where we have your explicit consent, where it is necessary to perform a contract with you, to comply with a legal duty or right, to protect your vital interests, or where the processing of your personal information is in our legitimate interest and not overridden by your legal rights.
There are generally three legal bases under which we may process your data:
- Consent: When consent is required we will always ask for your explicit consent to process your personal data.
- Contract: When you successfully apply for a grant or become a volunteer/member of staff, you are entering into a contract with us. We need to process and store your data in order to perform this contract.
- Legitimate interests: In some situations we collect and process your personal data for purposes that are in our legitimate organisational interests. In doing so we consider that there is no overriding prejudice to you and that you would reasonably expect us to use your data in this way.
Remember, you can change the way you hear from us or withdraw your permission for us to process your personal details at any time by contacting us – see our contact details below.
Security
Your personal information will be kept securely at all times using IT systems which conform to strong industry compliance and security standards. All other methods of storing personal information are kept to a minimum and are safeguarded by the implementation of robust procedures. We will take steps to ensure your personal information is kept up-to-date and will only retain your information where we have a contract, a legitimate interest in doing so or have your consent.
Sharing personal information
We may, from time to time legitimately share your personal information. For example, we may share your information with people who are working for us in a freelance capacity to assess grants applications; we may share it with organisations which help monitor and evaluate our services; in some instances we may be working in partnership and need to share it with grants decision making bodies and with others in the field to support their own grant making. We may also share your details with other third parties for example to fulfil a legal obligation, for the prevention of fraud, to organisations which support our IT software and to those who supply a service to us. We will never sell your personal details.
Data retention
We will only keep for your data for as long as long as it is necessary or as long as the law permits and in accordance with our data retention policy.
Your rights around your personal information
Your data has certain legal rights, in particular you have a right to:
- Request a copy of your personal data held by Rosa;
- Ask for your personal data to be erased, for example, if we no longer need it for the purpose for which it was collected;
- Request we prevent processing of your personal data in certain circumstances (for example, if you want us to establish whether it is accurate or you need more information on our reason for processing it);
- Object to processing that is likely to cause, or is causing you damage or distress.
If you have given consent for us to process your data, you may withdraw your consent at any time.